Communications

In 2014, the Communications Center was relocated to the new Public Safety Complex at 1101 N 6th St, in Broken Arrow. Police Telecommunicators began dispatching from the new facilities using a Harris Communications 800 MHZ Trunked Radio System. The Telecommunicators use Symphony radio consoles for communicating to Police, Fire, Ambulance, Animal Control and Public Works units. In 2017, the Police Department became a member of the Indian Nations Council of Governments (INCOG) 911 board. In October of 2018, the Communications Center completed its transition to a new Enhanced 911 system provided by AT&T/INCOG regional 911 system, which provides the center with greater interoperability with other 911 centers in the Tulsa Metro area. The Broken Arrow Public Safety Communications Center has supported E911 wireless calls since 2005. These enhanced wireless calls send the Communications Center the XY GPS coordinates of the wireless 911 caller and automatically populates the coordinates on a mapping display at each 911 workstation.

The Communications Center's 4 Call Takers, 15 Telecommunicators and 3 Communications Shift Supervisors have the responsibility of dispatching not only for the Police Department, but also for the Fire Department and the ambulance Service. There are at least three Telecommunicators on duty on each shift. Their duties include answering E911 calls, non-emergency telephone calls and providing pre-arrival medical instructions to callers on ambulance calls. This information flow between the caller and the Telecommunicator provides medical instruction for such things as CPR, choking, child breath and allergic reactions for the patient while the ambulance is en route. The ambulance crew is kept apprised of the patient's status change(s) during the response period. 

The department uses the CentralSquare (Superion/HTE) Criminal Records Information Management System (CRIMES), to maintain criminal records information. CRIMES went on line in August of 1995. Dispatching is assisted by the CentralSquare Computer Aided Dispatching System (CADS), which went on line in November of 1996. This CADs system aids the Telecommunicators in assigning Police, Fire and ambulance units to calls and provides Departmental administrators with statistics about call types, frequency of calls, call response times, as well as the duration on scene and geographical area of specific calls.

The Communications Center services a larger population than just the City of Broken Arrow; due to the Fire Department’s response area extending into the unincorporated areas of Tulsa and Wagoner Counties. The Communications Center averages approximately 80,000 911 calls annually and handles approximately 85,000 police related calls for service and 11,000 fire/EMS related calls for services.