The Utilities Department includes the divisions for water system, sanitary system, the water plant and the wastewater plant.

Responsibilities include maintenance and repair of water lines, sewer lines and the city's water plant. Broken Arrow customers use anywhere from eight million to 26 million gallons of water each day, with the heavier uses, of course, during the hot summer months. 

Proposed Utility Rate Increase

The Broken Arrow City Council at its December 6, 2016 City Council Meeting is expected to approve new utility rates for water, sewer and stormwater services in Broken Arrow.

Earlier this year, the City of Broken Arrow Administration completed the process of updating its operations and five-year Capital Improvement Plan for the Utilities Department.

With regard to infrastructure reinvestment, the Administration identified a need for a total of $140 million worth of improvements to include: 

  • $26 million to improve our water system
  • $102 million to improve our wastewater (sanitary sewer) system
  • $12 million to improve our stormwater systems
Under the proposed plan, a typical residential customer using 7,000 gallons of water per month could see their water bill increase between $2.45 to $3.36 per month and their sewer bill increase between $2.31 to $3.57 per month. The stormwater fee will increase by $0.76. The plan calls for a rate increase once a year for five years. 



Automated Meter Reader Installation Underway

City employees will perform all installation of the new AMR devices.

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An installed AMR as seen from a residential meter box.

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A laptop and antenna installed in a utility truck captures the meter reading as it rolls along each street.

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The City of Broken Arrow is improving its water meter program by installing Automated Meter Readers (AMR), starting with the east side of Broken Arrow. Installation has been underway since March 2016. The AMR system will result in greater accuracy of meter reads, establish efficiency in the collection of water use data, and help control staffing and operational costs.

Many communities in the area, such as Owasso, Sand Springs, and Tulsa are already using AMR systems. In Broken Arrow, about 9,000 meters initially will be converted to radio read meters, with plans to replace more in the future.

Benefits of AMR

  • Obtain accurate readings
  • Reduce reading/recording errors
  • Eliminate need for estimated consumption during bad weather
  • Minimize the need for personnel to go on the property
  • Detect leaks/backflows occurring in the plumbing system