Posted on: December 20, 2017

City releases citizen survey results on GO Bond renewal projects

2017 citizen survey results

Broken Arrow city leaders released results from a comprehensive citizens’ survey completed in November. Residents were asked opinions on future projects, satisfaction on major city services and ways to improve the efficiency and effectiveness of services. The results provide much-needed data to the Broken Arrow City Council to make informed decisions while formulating a proposal to renew the city’s general obligation bond in 2018.

The City of Broken Arrow invited the community to participate in the online survey through notices in city-issued utility statements, social media and community organizations. Citizens without internet access were supplied a paper survey. The survey was open from Oct. 1-Nov. 10, 2017, and resulted in 2,579 households completing the survey.

“The high number of respondents clearly shows citizens want to be heard in the decision-making process,” said City Manager Michael Spurgeon. “The responses provide valuable feedback to ensure the City’s priorities are aligned with the needs of our residents.”

Read the complete report.

The results show a broad satisfaction with most city services, while also indicating specific areas in which the city can better serve the community. Some of those results include:

  • 92 percent of residents agree the city is moving in the right direction
  • 98 percent of residents are satisfied with the quality of life in Broken Arrow
  • 98.3 percent of residents are satisfied with the customer service received from the city
  • 89 percent of residents believe the Mayor and City Council are doing a good job
  • 98 percent of residents agree that Broken Arrow is an excellent place to raise a family

The highest priorities related to projects are reflected in the responses to questions on transportation and infrastructure, such as street maintenance, traffic flow and drainage issues.

Respondents also indicated support for various public safety projects, as well as projects intended to upgrade facilities and improve the overall quality of life in Broken Arrow. A sample of those results include:

  • 97 percent of residents support storm drainage projects
  • 97 percent of residents support street improvement projects
  • 94 percent of residents support public safety investments
  • 82 percent of residents support improvements to public facilities
  • 73 percent of residents support quality of life initiatives

“With these results in hand, the City Council begins the process of selecting specific projects to place before the voters for consideration in 2018,” Spurgeon said. “It is a balance between projects prioritized by the residents, projects to continue Broken Arrow’s momentum, and a realistic budget to accomplish both. Members of the City Council face tough decisions narrowing down the projects to include and what projects may need to wait for another opportunity.”

Citizens were asked questions of support for specific projects impacting economic development and quality of life. Those results include:

  • 85.66 percent of respondents believe building an Innovation District is a good idea
  • 64.74 percent of residents believe building a major indoor/outdoor sports complex is a good idea
  • 53.19 percent of residents agree building a parking garage in the Rose District is a good idea; 46.81 percent believe other options should be pursued
  • 41.28 percent of residents would support building a new City Hall; 58.72 percent think the City should pursue other options
  • 23.71 percent of residents believe building a Rose Garden in the Rose District is a good idea; 76.29 percent do not support the idea

City administrators will thoroughly analyze all of the write-in comments and match any requests for projects with those the Administration is planning to present to the City Council.

When the proposed project packet is complete, the City of Broken Arrow will host a series of public meetings in February 2018 to ask for additional public input from residents.

In the last three years, Broken Arrow’s population has grown by approximately 7,000 new citizens. Broken Arrow’s population has increased by 18.6 percent in the last 10 years — more than double the comparable U.S. population growth over that time. In October, USA Today ranked Broken Arrow No. 29 on its annual list Most Livable: America’s 50 Best Cities to Live In.

About the Research Team
The City of Broken Arrow engaged Sheila Curley, owner of sixPR public relations firm, to lead community-wide engagement and education about the 2018 general obligation bond renewal. The Citizen’s Survey was developed by Trebor Worthen of AH Strategies and executed by Dr. Rick Farmer who earned his Ph.D. at the University of Oklahoma in political science and statistics.

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