Online Utility Billing Payment System

The City of Broken Arrow uses Paymentus, a secure, convenient, and user-friendly utility billing and online payment system. Customers may access the Customer Portal here.

Step by step guides

• How to register your account
• How to enable utility Autopay option

Among the features included for customers:

• “Pay Now” option for quick payment without registering an account
• View and pay multiple accounts at once
• View payment history
• View billing statements
• Month-to-month usage data
• Securely save payment information
• Opt-in for paperless billing with email, text reminders
• Payment scheduling

ANOTHER PAYMENT OPTION

A kiosk to make a payment 24 hours a day, seven days a week will also be available at local retailers like Reasor’s and Fiesta Mart. The website, Pay Site Kiosk Locator, will provide locations to make payments.

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 Summer Water Usage and Your Water Bill

 

During the summer months, water usage increases as the weather conditions become hotter and drier. Whether that usage is tied to more frequent watering of your yard or flower beds, filling and refilling a swimming pool, or cooling off by playing in a sprinkler, customer use of water traditionally begins rising in May and continues through September. 

Broken Arrow City Manager Michael Spurgeon and Utilities Director Tim Robins provide clarity about your City of Broken Arrow monthly utility bill and who you can contact if you have questions about your account.

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Emergency Notifications and Other Alerts

Emergency Notifications and Other Alerts

The City of Broken Arrow uses CodeRed as its Emergency Notification service provider for residents to receive important information via phone call, email and/or text message.

CodeRed is a system that makes phone calls to specific people or areas in the event of an emergency such as water line breaks, utility repairs, service interruptions and road closures, or for sharing important information. All the calls you receive will have the Caller ID of 866-419-5000 for emergencies and Caller ID of 855-969-4636 for non-emergencies.

Access to Your Utility Account

In accordance with federal law, utility information is available to the customer and person(s) designated by the account holder. Utility account information is available online by accessing the City’s Utility Account website. Account information and/or a customer service representative are also available through an interactive telephone system (918)-259-8409 and selecting appropriate options. Customer service representatives are available Monday-Friday, 8:00 a.m.–5:00 p.m.

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NEW ACCOUNTS AND DEPOSIT INFORMATION

Applications for new or transfer of service.

Residential Deposits

A refundable utility deposit in the amount of $100 is required for new customers to start service. The refundable deposit is non-interest bearing and will be applied to your account after 3 years of good credit history or be applied against the final utility bill, whichever comes first. A utility deposit may be waived based on a favorable credit inquiry evaluated by an independent agency with customer’s social security number. Without the credit inquiry or with an unfavorable credit report a deposit is required. In the event your service is interrupted due to nonpayment, a deposit plus payment of past due amounts, and any other applicable fees, is required to restore service. See a list of fees.

Other Deposits

All persons requesting service other than single-family residential will be required to pay a based on the location usage. The refundable deposit is non-interest bearing and will be applied to your account after 3 years of good credit history or be applied against the final utility bill, whichever comes first.

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SERVICE CHARGES

Turning On Service

A service charge in the amount of $30 is assessed when you initiate or transfer service.

Same Day Service

We will be able to process your request for new service, and service transfers the same day for a $75 fee, as we typically process these requests for the next business day.

Returned Checks

If a payment is returned, a $30 returned payment fee will be added to your account. Repayment in the amount of the payment plus the $30 fee must be received in the form of a cashiers check, money order, credit card or cash.

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BILLING AND PAYMENT TERMS

Billing

You will receive a monthly bill that will include charges for water, LifeRide, streetlight, stormwater, sewer and sanitation services or any combination of these services.

Payment Terms

Your bill will be due 20 days after the billing date, typically the same Wednesday of each month. Payments must be received in our office on the due date shown on your bill. Your account becomes delinquent at 5:00 p.m. the day after the due date at which time a late fee will be assessed. The due date on your bill applies to current charges only. Any balance forward shown on your bill is subject to the delinquency process.