Cancellation
Credit will be applied to the account for future rides if the passenger was dropped off after the guaranteed arrival time or driver did not arrive at estimated time of pickup. No refund will be issued for cancellations. Credits are valid for 120 days from time of credit. Excessive cancellations become a part of the customer’s permanent record. Customers cancelling more than five (5) trips per month will be subject to suspension.
No Show Policy
Drivers will wait 2 minutes before departing, if the patron does not show within that window they will be deemed a “No Show.” Customers who receive a total of five (5) no shows in a 30-day period will receive a written notice of service suspension, and a 30-day service suspension will be imposed. Original charge will not be refunded for a no show.
Customers will be given 14 calendar days from the date the suspension letter is mailed to appeal the decision.
Customers will be given 14 calendar days from the date the suspension letter is mailed to appeal the decision.
TulsaTransit C/O Call Center
510 S Rockford Ave.
Tulsa, OK 74120
Inclement Weather
In the event of extreme weather Micro Transit will not service areas not being serviced by regular fixed route buses. Patrons driveway must be shoveled and clear of any debris that could effect the safety of the vehicle and its passengers. Drivers will follow the suggested protocols by local authorities.
Car Seats
According to Oklahoma Law, smaller vans (Lighting) utilized in Microtransit services mandate that passengers under 8 years old must be secured in a car seat while traveling. However, the larger Arboc vehicles in our fleet align with fixed route bus regulations, exempting children from requiring a car seat.
To ensure compliance and safety for all passengers, please anticipate the type of vehicle arriving by checking our app. For detailed guidelines and further information regarding these regulations, refer to the Oklahoma Statutes here: Link to the Oklahoma Statutes
