Administrative Leadership

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City Manager

Serves as the Chief Executive Officer of the City, providing for the oversight and administration of all City Departments, directing the implementation of policies and programs adopted by City Council, resolving citizen concerns, representing the City with the community, region and state as required and recommending the annual budget and policy recommendations for consideration by the City Council. The City Manager's office is also responsible for communication and coordination of major developments.

Responsibilities include:

Administering city government in accordance with city ordinances
Advising the Council of the condition and needs of the city
Appointing or removing all city employees
Performing other activities as directed by the City Council
Preparing an annual budget
Reviewing and recommending items for City Council action
Supervising and controlling all administrative departments

The City Manager's Office is staffed by two Assistant City Managers, Community Relations Liaison, Executive Assistant, Economic Development Manager, Tourism Director, Convention Sales and Marketing Manager, two Business Retention & Development Coordinators, Marketing Technician, Communications & Media Relations Manager, Communications Coordinator, Videographer/Producer, Digital Engagement Specialist, and Operations Communication Officer.

Police

The Broken Arrow Police Department is located at the Public Safety Complex at 1101 N. 6th St. The BAPD is staffed by 157 Police Officers and 63 civilian personnel as well as many volunteers. The Department is organized into four divisions: Administrative, Headquarters, Operations, and Support. These divisions cover multiple important functions such as investigations, patrol, school safety, 911 Center, jail operations, animal shelter/adoptions, traffic, special events, public relations, and more. The Broken Arrow Police Department is an accredited Department which operates its own police academy. The training center provides training for local and regional police departments.

Through the application of the core values of Professionalism, Integrity, Accountability, Courage and Compassion, the men and women of the Broken Arrow Police Department seek to provide exceptional service to the citizens of our community. Sustained, positive community engagement is the hallmark on which the Broken Arrow Police Department measures success.

Animal Control and Shelter: The mission of the Broken Arrow Animal Shelter is to protect and serve all citizens and animals of the community through diligent and compassionate enforcement of the City ordinances and State statutes. Animal Control officers are charged with enforcing local animal ordinances. Officers respond to calls related to animals running at large, vicious or dangerous animals, injured animals and animal bites.
Emergency Management: Broken Arrow Emergency Management manages resources before, during, and after a major emergency or disaster; conducts activities related to the key components of emergency management; and coordinates with all partners in the emergency management process.

Fire

The Broken Arrow Fire Department is responsible for handling all the fire, rescue, and emergency medical calls that occur within the City’s fence line. Other priorities include fire safety education, fire investigations, building fire safety inspections and review of development plans for fire safety.

Community Development

The Community Development Department provides services to the public for all private and semi-public development. This includes all residential subdivisions, commercial development (shops, restaurants, and businesses), and business licensing. The department consists of four divisions: Planning & Development, Placemaking, Urbanism & Sustainability / Permitting, and Neighborhood Engagement and Inspections. Each division delivers important services for the overall development of the city.

The Planning and Development Division is comprised of planners, project engineers, and commercial and residential plan reviewers. They review applications for land use, zoning, subdivision (plats), comprehensive plan amendments, special uses, variances, planned unit developments (PUD’s), site plans and site engineering. Planning and Development may provide information relative to adopted codes and ordinances on urban design, architecture, and landscaping.
The Placemaking Division focuses on small areas of the city for redevelopment. This includes The Rose District and New Orleans Square. In addition, the Placemaking Division is responsible for implementing the Compressive Plan for the city.
Neighborhood Engagement and Inspections respond to complaints concerning alleged violations of the municipal code, including the nuisance, zoning and property maintenance codes. In addition, Neighborhood Engagement and Inspections is responsible for ensuring that new structures and all modifications are constructed to currently adopted codes and ordinances. They provide inspections of all phases of construction for new construction, additions, alterations or repairs and mobile/manufactured home installations and issue certificates of occupancy. Building Inspectors also respond and investigate alleged building code violations, deficiencies and other issues relating to the building code. They address unsafe or unsanitary buildings which jeopardize the health and/or safety of the occupants or the neighborhood.
The City of Broken Arrow is focused on creating a healthy, green, vibrant, and accessible community that can meet present needs without compromising future generations' opportunities for health, well-being and prosperity. The Urbanism & Sustainability Division is committed to strengthening partnerships with Local, State, and Federal agencies as well as community stakeholders to advance sustainability efforts. In addition, this division provides permitting and licensing services. The division is located at the north end of City Hall, accepts and facilitates the tracking and recording of all required departmental actions. Permits are required for any type of structure being built within the City.

Engineering & Construction

The Engineering and Construction Department is composed of four Divisions – Engineering, Construction, Stormwater, and Geographical Information Systems (GIS).

This Department plans, coordinates, conducts and oversees all engineering and construction services for the City. The Department and its employees are responsible for the design of streets, stormwater systems, water systems, wastewater systems, and parks and public buildings. With continuous development and improvement projects throughout the City of Broken Arrow, the Engineering and Construction Department manages a large workload consisting of multiple high-profile projects aimed at improving the lives of our citizens.

The Construction Division provides oversight of both the public projects that Engineering and its consultants design, but also the public portions of private developments (i.e. water, sewer and roadways of a neighborhood).

Streets & Stormwater

The Streets and Stormwater Department is structured into three divisions: Streets, Stormwater, and Traffic. The department is responsible for the maintenance and upgrades of City assets and infrastructure, including 1,250 lane miles of roadway and 88 traffic signal systems.

The Streets Division is responsible for asphalt paving, base repair, pothole repair, and snow/ice control.

The Stormwater Division is responsible for storm sewer repairs, right of way mowing, public ditches and drainage ways, tree trimming/removal, sidewalk repair, curb and gutter repair, concrete panel replacement, street sweeping, and nuisance abatement.

The Traffic Division maintains traffic signs, traffic and school zone signal systems, traffic calming devices, lane markings, street lights, traffic control devices, mosquito abatement, and assists with special events.

Normal business activities such as pothole repair, mosquito spraying, concrete repairs (street, sidewalk, curb and gutter), street sweeping, mowing, drainage maintenance, and snow/ice control are always given top priority. Our citizens can be assured that their streets, stormwater, and traffic assets will be maintained at all times.

Utilities

The Utilities Department has 91 employees who work in Water Treatment; Water Reclamation; Water Resources; Water Distribution and Metering; Wastewater Collection; Water and Collection line repair and construction. The department is responsible for the installation, maintenance and repair of water and wastewater lines; water metering; the treatment and distribution of water and the collection and treatment of wastewater.

Water Treatment – 15 employees and with a capacity of 30 million gallons per day
Water Reclamation – 9 employees with a capacity of 12 million gallons per day
Water Resources – 3 employees
Distribution system and Metering – 33 employees with 863 miles of water lines, 5,745 fire hydrants, 10,000 isolation valves, 7 storage tanks holding up to 17 million gallons, 3 pump stations, 38,600 water meters
Collection System – 16 employees with 866 miles of collection lines, 30 lift pump stations, 17,844 manholes
Repair & Construction – 12 employees
Administration – 3 employees

Solid Waste & Recycling

The Solid Waste and Recycling Department for the City of Broken Arrow is responsible for the management and disposal of solid waste, as well as the implementation and promotion of recycling programs within the city. This department provides various services to ensure that waste is collected, processed, and disposed of in an efficient and environmentally responsible manner.

General Services

The responsibilities of the General Services Department include operation of the Park Grove Cemetery and maintenance of municipal buildings and property. General Services also manages the Action Center, maintains the City’s fleet of vehicles and manages oversees City purchasing and competitive bidding processes.

Action Center: The Action Center processes residents’ requests for services, such as pothole repairs, streetlight outages and code violations.

Parks & Recreation

The Parks and Recreation Department in Broken Arrow manages over 800 acres of public land with 41 parks throughout the city plus multiple splash pads and aquatic facilities. Recreation opportunities abound for the entire family in active and passive green-space, but also in special events like the Daddy Daughter Dance, Concerts in the Park, Holiday Ice Rink, Ray Harral Nature Center programs, Movies in the Park, Mom & Son Luau and Kids Fishing Derby.

Finance

The Finance Department accounts for expenditures, assets and liabilities; prepares and administers the annual budget; manages the City's investments; pays bills, claims and debts; issues licenses; monitors the annual capital plan; works with auditors in preparing and presenting the annual audit; and administers the City's utilities collection program.

The department also includes utilities customer service and purchasing.

Legal

The City Attorney serves as the Chief Legal Advisor to the Broken Arrow City Council, as well as city commissions and authorities and other departments. The attorney also defends the city in actions filed in federal and state courts. Additional responsibilities include prosecuting violations of all city codes and appeals in District Court and the Criminal Court of Appeals; handling civil litigation and appeals in State and Federal courts, defending civil rights cases and drafting and reviewing contracts for the City.

City Clerk

The City Clerk is required by statute to perform several duties, which include: 1. Maintaining a central files area 2. Preparing public notices, agendas and minutes of various city boards, including the City Council, Municipal Authority, and Economic Development Authority. 3. Safekeeping permanent records 4. Open Records Requests. The City Clerk also serves as Municipal Court clerk, oversees the court clerk's office and serves as director of records.

Human Resources

The Human Resources Department is responsible for recruiting and hiring employees; onboarding and developing employees; administering compensation, safety and employee benefit programs; and managing employee relations (including labor agreement negotiations).

The mission of Human Resources is to lead with character and excellence; to provide exceptional service in a responsive, caring manner with a professional attitude; and to establish an environment that fosters growth and enhances the quality of life for all employees. The Human Resources Department will set the standard by providing the best employee experience in our region.

Information Technology

The Information Technology (IT) Department administrates and manages the city’s technology systems and software including all applications, networks, telephony, and its extensive multi-site regional radio communications network that connects the cities of Broken Arrow, Jenks, Bixby, Glenpool, and Wagoner as well as both Wagoner and Rogers counties. The IT department’s day-to-day operations include 24/7 support for essential city services such as the police and fire departments.

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