The City of Broken Arrow's Action Center serves as a central contact point for citizens who wish to report a problem to the City. The Action Center takes the complaint, refers it to the appropriate department for action, and corresponds with the caller concerning any actions taken to resolve the problem or complaint.

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This division is responsible for the repair, maintenance and light construction needs of all City facilities. It's also responsible for providing custodial services for most City facilities. With 63 various facilities, and more on the way, the Building Maintenance Division is kept very busy meeting the maintenance and service needs of all City Departments.

By using these skilled workers for repair and remodeling projects, the City will be able to meet the needs of a growing work load and staff by keeping facilities in good repair.

Fleet Maintenance is responsible for maintaining and repairing the City's fleet of vehicles and construction equipment in such a way as to maximize their availability, serviceability and safety.

The City has a diversified fleet of approximately 1,200 units, including police cars, fire trucks, dump trucks, refuse trucks, tractors, trailers, mowers and a wide variety of construction-related equipment.

To keep those vehicles and equipment in safe and workable condition, a staff of 16 employees works at the Maintenance Center at 1700 W. Detroit. Included are a division chief, two lead mechanics, eight mechanics and two service mechanics. A day shift and an evening shift are utilized to keep down-time to a minimum. This is particularly critical when making repairs on snow plows and sanders, emergency vehicles (police and fire) and refuse trucks.

The division also maintains an inventory of vehicle parts and supplies, and utilizes a computerized management system to monitor and control the City's two fueling sites, schedule preventative maintenance work and repairs.