Payment Methods

• Check, cash and credit card payments at the Utility Office, 220 S. 1st St.
• Check in the mail or the yellow drop box in the northeast parking lot at the intersection of Dallas and 1st Streets.
• Credit card by automated phone system (918-259-8409), or speak with an operator (Monday-Friday, 8 a.m. to 5 p.m.)
• Online.
• Electronic check via your bank account through your online banking, and the City’s automatic bank drafting (see Automatic Bill Payment Plan below).

Automatic Bill Payment Plan Available

The City of Broken Arrow invites you to sign up for Auto Pay, a bank or credit card draft will automatically deduct your payment from your selected method each month. You can enroll online by logging into your account and selecting the Auto Pay option. If you are not able to login you can complete the bank draft form, attach a voided check, and include both the authorization and the check with your bill payment this month. The City will set up the Auto Pay within 30 to 60 days after you return the authorization. Once you are on the plan, your monthly utility statement will reflect the amount due and the date the amount will be deducted from your checking account. The date will usually be 10 – 14 days after the City mails your utility statement to you.

• Bank Draft Form

Budget Billing Plan Available

The city offers budget billing plan for customers. This service allows customers to pay their monthly utility bill on an average of the current month and the previous 12 months.

This payment schedule will reduce the variations in payments between high and low usage months. A customer may apply for this service by completing an application available in the utility office, mailed on request, or online. View additional Budget Billing Information, or call 918-259-8409.

E-Notification Available

In our efforts to be more sustainable, the City of Broken Arrow offers a program to utilize e-mail and notify customers their bill is available for viewing online.

The E-Notification service increases our conservation efforts and is a cost savings for the City. By accessing your account on the city’s utility website, you can sign up for E-Notification under Account Information and selecting Manage eBilling.

Utility Financial Assistance Programs

There are several agencies located within our community who provide utility financial assistance to help with utility costs. Each agency has its own eligibility criteria. For more information about these programs, please contact the agency directly: