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Make Online Payments

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Select the type of payment you wish to make below.

The Permitting and Licensing division on the north end of City Hall features almost all of the services you'll need as a resident, business owner, or developer.

For Utility payments, a payment window is also available at 116 E Dallas St. on the south side of the building. Business hours are 8 a.m.-5 p.m., Monday through Friday, except City holidays. A payment drop box is available in the parking lot on the northeast corner of 1st and Dallas. 

Firefox users

*If you are a Firefox user, please be advised that our online payment system is not compatible with Firefox. Please use another web browser to make your online payment.

For those still having issues, please call 918-259-8409, and press 0 for a customer service representative.

New Utility Billing System

The City of Broken Arrow has implemented a more secure, convenient, and user-friendly utility billing and online payment system.

REGISTERING YOUR ACCOUNT

When registering your account for the first time, the number of digits following the dash in the Account ID must equal six digits. For example, if your Account ID number is 25896-5896, you will enter 25896-005896. If your Account ID number is 25896-58, you will enter 25896-000058. This is a necessary change for adding your account into the new system online and for the automated phone system.

Customers may click here to access the new system. If the link does not work, please copy and paste this URL: https://ipn.paymentus.com/cp/arok

Step by step guides:

Among the new features customers will experience include:

  • “Pay Now” option for quick payment without registering an account
  • View and pay multiple accounts at once
  • View payment history
  • View billing statements
  • Month-to-month usage data
  • Securely save payment information
  • Opt-in for paperless billing with email, text reminders

A kiosk to make a payment 24 hours a day, seven days a week is available within the metro surrounding area at local retailers. The website, Pay Site Kiosk Locator, will provide locations to make payments.

 

 

Customer Data Privacy Policy

The City of Broken Arrow has implemented various measures, including appropriate administrative, technical and physical safeguards, designed to ensure the security and confidentiality of Cardholder Data and Customer Data, protect against anticipated threats or hazards to the security or integrity of such information, and protect against unauthorized access to or use of such information. Such measures may include, among others, encryption, physical access security and other appropriate technologies. The City continually reviews and enhances its security systems, as necessary. The City is subject to the detailed rules and regulations of the various credit and debit card organizations and networks (i.e. VISA, MasterCard, American Express, etc.), relating to the security and safeguarding of Cardholder Data. The City endeavors to comply with all such rules at all times. Pursuant to such rules and regulations, the City is required to undergo periodic third-party assessments and periodic network scans to ensure security, and the City has installed and maintains a firewall configuration to protect data; does not use vendor-supplied defaults for system passwords and other security parameters; protects stored data; encrypts transmission of Cardholder Data and sensitive information across public networks; uses and regularly updates anti-virus software; develops and maintains secure systems and applications; restricts access to data to those with a business need-to-know; tracks and monitors all access to network resources and Cardholder Data; regularly tests security systems and processes; assigns a unique ID to each person with computer access; restricts physical access to Cardholder Data; and maintains a policy that addresses information security.